NightShiftIQ LLC ("we," "us," or "our") operates the website nightshiftiq.com and provides AI chatbot services for businesses. This Privacy Policy describes how we collect, use, and protect information when you use our website and services.
Information We Collect
We collect information you provide directly, including when you fill out our contact form, request a demo, or communicate with us by email. This typically includes your name, email address, business name, website URL, and the contents of any messages you send us.
We also automatically collect basic technical information when you visit our website, including your IP address, browser type, device type, pages visited, and referring URL. This information is used for analytics and to improve the site.
How We Use Information
We use the information we collect to:
- Respond to your inquiries and provide the services you request
- Build and train custom chatbots using content you provide
- Send you updates about our services and your account
- Improve our website and services
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We may share information with trusted service providers who help us operate our business, including hosting providers, email services, and AI model providers. These parties are bound by confidentiality obligations and may only use your information to provide services to us.
We may also disclose information when required by law, to protect our legal rights, or in connection with a business transfer such as a merger or acquisition.
Client Data & Chatbot Content
When we build a chatbot for a client, we process content the client provides (such as FAQ pages, policies, and website content) to train the chatbot. This content is used only for the purpose of building and maintaining the client's chatbot and is not shared with third parties except as needed to operate the service.
Conversations between end-users and deployed chatbots may be logged for quality assurance, analytics, and chatbot improvement. Clients may request deletion of conversation logs at any time.
Data Security
We use commercially reasonable measures to protect the information we collect, including encryption in transit, access controls, and secure hosting. However, no system is perfectly secure, and we cannot guarantee absolute security.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at sales@nightshiftiq.com. We will respond to verified requests within a reasonable timeframe.
Cookies
Our website may use cookies and similar technologies for analytics and to remember your preferences. You can disable cookies in your browser settings, though some parts of the site may not function correctly.
Children's Privacy
Our services are not directed to individuals under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected by updating the "Last updated" date above. Material changes will be communicated via email or a notice on our website.
Contact Us
Questions about this Privacy Policy? Contact us at sales@nightshiftiq.com or by mail at NightShiftIQ LLC, Wayne, NJ.